Terms and Conditions
Custom Cake Orders:
Sweet In The City strives to exceed customer expectations with each custom cake order. Our cakes are made specifically for our customers by a team of bakers, cake artists and production managers. While we strive to accommodate our customer's specific request, cake orders derived from photos of other bakeries or cake decorators, can only be reproduced as an interpretation by the Sweet In The City cake artists and therefore cannot be an exact reproduction of the cake provided by external sources.
Due to the nature of the business, custom orders may require special decorating equipment in order for the cake artist to begin work. For this reason we prefer to have at least a three month notice on custom cake orders; however, we will accept short notices based on the bakery's availability.
Delivery and Set Up Service:
All custom orders are eligible for our Delivery and Set Up Service. Service Fee is determined by the distance and and risk factor during transportation. While Sweet In The City assumes responsibility during transit and set up, neither we, nor any delivery service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
Order Pick Up:
While we highly recommend our Delivery and Set Up Service when placing custom orders, clients have the choice to opt out and pick up orders at Sweet In The City, 6350 North Lockwood Ridge Sarasota, FL 34243 during a predetermined time. Sweet in The City focuses on having all custom orders before the agreed time, but on rare occasions their may be delays. Sweet In The City assumes the customer is satisfied with the cake design when he or she views the cake at the bakery, makes payment and walks out of premises with the product. Sweet In The City is not held liable for any mishaps after customer pays and walks out of premises with the product. It is the customer's responsibility to use special care and good judgment when transporting and handling special orders
Deposits and Payments:
Sweet In The City requires a deposit of 50% on all order placements, which is deducted from the final balance due two weeks before designated event. Due to limited availability and loss of business, deposits are non refundable, but may qualify for a store credit which can be used at a later date. Store credits are approved by the catering manager and do not guarantee the reservation of future dates or specific products.
Any refund or store credit that is honored regarding a cake design or production of a design are completely at the discretion of Sweet In The City and are not automatic. Due to the nature of the product, design moderations may be approved by the catering manager and/or applied by the decorator for safety and regulatory reasons with out the consent of the customer. We will not provide a refund or store credit on designs derived by external sources such as photos of other bakeries or cake decorators in which similarities may differ. Refunds or store credits will not be given for any cake which has been consumed regardless of the circumstances. The consumption of the cake is viewed by Sweet In The City as your acceptance that the product is adequate for the purpose in which it has been intended.
All cakes delivered to venues are photographed from different angles to show cake quality on delivery. We do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from our shop, or for loss, damage or non-delivery under unavoidable or exceptional circumstances.
All our ingredients are of the highest quality. All fruit cakes may contain traces of nuts or nut oil. Flavored and chocolate cakes, are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used. Every effort is taken to keep ingredients separate; however, cakes may contain traces of nuts or nut oil. Cakes should be stored in a cool dry place, without direct sun exposure or high heat--refrigeration may cause colors to run.
From time to time our designs are published in national wedding cake magazines and other publications, we reserve the right to use any image of a cake made by Sweet In The City for publication at a later date.
Return of Rented Equipment:
Deposits are taken for all equipment. All equipment must be returned within 3 days of the event date (unless alternative arrangements have been agreed prior to event in writing) or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.
If you have any questions, comments, or concerns about our Terms and Conditions, please contact us using the following contact information:
Sweet in the City, LLC.
Attention: Legal Department
6350 North Lockwood Ridge
Sarasota, Florida 34243